Undervisning i prompt engineering & systemer.

const SupportSchema = z.object({
  response: z.string().max(500),
  confidence: z.enum(['high','medium','low']),
  needs_human: z.boolean(),
  sources: z.array(z.string())
});

async function answerTicket(query: string) {
  const candidates = await retrieve(query, 20);
  const top5 = await rerank(candidates, query, 5);

  const prompt = `<role>Support-agent for Acme</role>
<knowledge>${top5.map(c => 
  `<doc id="${c.id}">${c.text}</doc>`).join('')}
</knowledge>
<query>${query}</query>`;

  return openai.beta.chat.completions.parse({
    model: 'gpt-4o',
    messages: [{ role: 'user', content: prompt }],
    response_format: zodResponseFormat(SupportSchema, 'r')
  });
}